Warranty Policy

Warranties:

1. Rosin Press & Plates:  1-Year Warranty
2. Hydraulic Hand Pump:  6-Month Warranty 
3. Enail:  6-Month Warranty

Tips:

1. We may ask you for pictures, video, or other identifying information to figure out the issue and then advise our suggested solution.
2. We may send you replacement parts with instructions about how to change them or ask you to send the press back to us for free replacement or repair (customer will be responsible for shipping cost).
3. Warranty doesn't cover the parts that have been modified, altered in any way, misused, abused etc.
4. Warranty doesn't cover the damage which is caused by providing incorrect power to the equipment and/or modifying the AC power cord. 
5. After warranty has expired, original purchasers only need to pay 50% of its original price to get a new replacement temp controller box, bottle jack or hydraulic cylinder. 

About Temp Controllers:

1. PID temp controller box is made of aluminum housing, stainless steel heating rods, relays, sensor, and switches. You'll see the heating rod and sensor are separated to deliver and detect accurate temperature.
2. We have abandoned the benefits E-nail/XLR 5-pin compatibility offers to provide the most durable Rosin Temp Controller Box.  Due to the design of temp controller boxes utilizing an XLR connector, the connector could be damaged much easier than ours. Read Here about our design of rosin temp controller box and cabling.
3. Usually, you'll put the temp controller box on top of a hydraulic shop press.  It is at high risk that it may drop down to the floor accidentally. So please secure it on the hydraulic shop press if you could.

Well Noted, Please! 

• Return policy - Read Here
• We don’t sell our rosin control box individually unless you bought a rosin press kit from us.
• Usually, American customers could get new replacement temp controller box from our America warehouse. 
• You need to provide us your order number, telephone number and advise from which platform you made the purchase.
• You have to pay shipping cost if it has been more than 90 days since the date of shipping for a new replacement temp controller box.
• You need to send us the video & picture (temp controller box doesn't work ) to help us improve quality.
• You can get free parts of the temp controller box if you want to fix it by yourself.
• The warranty stands if you purchase your kit from our official website or our Amazon store.
• Contact us to get promo code before you order.