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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Delivery Area:

U.S. Shipping Address Only - Only for American address
Canada Shipping Address Only - Only for Canadian address 

  1. Shipped from Amazon or our own warehouse.
  2. No import duties required 
  3. Expedited Shipping from Amazon US warehouse 
  4. 2 days handling time.
  5. 3-7 Business day delivered.

Tips:

  • China factory warehouse only fulfills orders from countries where we have not built a local warehouse yet or products are out of stock in local warehouse.
  • Please do not choose cross-country warehouse to fulfill your order.
  • We apologies that we are unable to ship your order from other warehouse. So please do not buy products which are not available in your local country warehouse.
  • Due to Covid-19, we have to stop shipping order from our Belgium warehouse for European orders.

Delivery Time:

  1. Estimated delivery time will be provided to you once your order is placed. Delivery time starts from the date of shipping, rather than the date of order. 
  2. Unless there are exceptional circumstances, we make every effort to fulfill your order within [5-7] business days after the date of your order. Business day means Monday to Friday, except holidays.

Tips: 

  • Delivery time may vary due to carrier shipping practices, the distance between your location and the warehouse, method of delivery, and the items ordered.
  • Products may also be shipped in separate packages.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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